FAQ

01.Do your products contain heavy metals? Are they 100% waterproof?

Our products strictly adhere to environmental standards and are free from heavy metals, as certified by relevant heavy metal certifications. Regarding waterproof performance, our products offer excellent moisture and water resistance, and while they are not 100% waterproof, they are more than capable of handling most outdoor environments and weather conditions, providing you with lasting protection.

02.How do you package wall panels and flooring?

We use robust packaging methods to protect wall panels and flooring during transportation. Typically, we employ carton packaging or pallet packaging to ensure the products remain intact during transit and handling.

03.How many meters are needed to install one square meter?

The number of meters needed to install one square meter depends on the effective width of the selected panel. The specific calculation method is to divide 1 square meter by the effective width of a single panel to determine the required panel length.

04.ACan I send goods from other suppliers to your factory for consolidation and joint shipment?

Yes, we understand the diverse needs in supply chain management and are willing to provide flexible services to help solve customer problems. We can assist you in consolidating goods from other suppliers at our factory and ship them together to improve logistics efficiency.

05.Do your products have relevant certifications?

Absolutely. Our products have passed multiple international certifications, including fire resistance, formaldehyde emission, heavy metal content, and SGS certifications, ensuring that our products are not only superior in quality but also environmentally friendly, meeting your expectations for high-quality building materials.

06.Do you provide samples? Are they free or charged?

Yes, we offer free product samples for customers to evaluate and test. The samples themselves are complimentary, but clients are required to cover the shipping costs to ensure safe and prompt delivery.

07.How many production lines does your factory have?

We boast 12 fully automated production lines and over 100 professional employees, enabling us to produce high-quality products on a large scale and meet the broad demands of the market.

08.How long is your delivery time?

Our delivery time is generally 15 to 30 days, which may vary depending on the type of product and order quantity. We have an efficient production and logistics system committed to meeting customer delivery needs while ensuring quality.

09.Are you a trading company or a manufacturer? What are your main products?

We are a professional manufacturer. Established in 2009, Dongguan Linhong Building Decoration Co., Ltd., located in Changping, Dongguan, and branded as Necowood, is dedicated to providing one-stop application solutions for WPC composite materials. Our product range is extensive, including ASA wall panels, ASA flooring, WPC wall panels, WPC ceilings, WPC square tubes, SPC wall panels, and SPC flooring, catering to various architectural decoration needs.

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